Job Satisfaction Essay -- Job Mastery, Job Control

This research was conducted to assess the relationship between selected demographics, job mastery, and job satisfaction. A total 6,902 participants were gathered from the telephone and Internet provider BellSouth. A significant relationship was found between age and job satisfaction. Job satisfaction was also significantly correlated with years spent with the company. Significant differences were found between gender and job satisfaction, as well as level of education and job satisfaction. These findings suggest that as age and years spent with the company increase job satisfaction also increases and job satisfaction may depend upon the level of education of the employee. The Relationship between Specific Demographic Variables, Job Mastery, and Job Satisfaction Job satisfaction serves as important factor in improving not only the general happiness of employees, but also enhancing the work performance. For these reasons, psychologists and employers alike have studied the factors that may effect overall job satisfaction among employees. For example, previous research has found a negative significant relationship between social stressors and job satisfaction (Harris, Harvey, & Kacmar, 2009). This research signified that as the social stressors of employment decreased the job satisfaction of the employee increased. Although this research was beneficial in the implication of increasing job satisfaction of employees, previous research in evaluating other factors effecting job satisfaction has not been as successful. Previous research evaluating the relationship between specific demographic factors and job satisfaction has been inconclusive (Scott, Swortzel, & Taylor, 2005). However, Harris et al. (2009) ... ... week, so that all employees would have a chance to complete the survey and the data could not be linked to the shift that the employee worked. Results Frequencies were preformed on call waiting, caller id, Internet, and multiple lines. Results indicated that 58.40% of employees did not own multiple telephone lines and 41.60% of employees did own multiple lines. Similar results were found for caller id and call waiting. Frequencies revealed that 48.40% of employees did not own caller id’s and 51.6% of employees did own caller id’s. Frequencies also indicated that 49.10% of employees did not have call waiting and 50.90% did have call waiting. The most surprising information provided by frequencies was the lack of employees who had Internet. Results indicated that only 26.10% of BellSouth employees had Internet, while 70.00% of employees did not have Internet.